We accept returns and exchanges within 14 days of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Regular priced items may be refunded, sale items cannot be refunded. (This includes any offer or promotional item purchased with a BOGO, percentage or flat rate discount, etc.)
Shipping costs are non-refundable. If you want to refund any or part of your order, you will be responsible for shipping costs for returning the product(s).
Your refund will be processed within 7 days of receiving your return. We recommend using a trackable shipping service or purchasing shipping insurance. to guarantee that we will receive your returned item.
If you've been issued a refund, please keep in mind it can take some banks 3-5 days to post your refund to your account.
If you have any questions about the process of your refund, please contact us at email@example.com.
We are happy to replace items if they are defective or damaged. If you need to exchange your item, please send us a photo of the defect or damage to firstname.lastname@example.org and we'll gladly send a replacement.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will be aware of your return.
All US orders $40+ automatically ship for free via standard ground shipping. All orders ship within 1-3 business days (this excludes weekends + holidays).
Should shipping of your order, for any reason, be delayed more than 3 business days, we will let you know.
All orders are sent with a tracking information. Please look for your tracking number in an shipping confirmation email that is sent once we ship your order. This confirmation is sent to the email on your account or the email you include at checkout, so please be sure this is correct if you wish to receive order confirmations.
All orders are shipped from Playa Vista, CA United States, or in some cases from a warehouse closest to the order's destination.
We are not responsible for lost shipments shown as "delivered" in the tracking info. Please contact your local postal provider if you encounter a delivery issue. If your home or building is not secure, we suggest requesting a required signature for delivery. Please contact us to add this service to your order as we do not include with standard shipping.
If a shipment was sent to an incorrect destination, the cost to reship the order is the responsibility of the customer.
Please contact us immediately if an incorrect shipping address was included on your order. Shipping turnaround can be rather immediate, so it is impossible to guarantee this can be done for all address corrections.
All countries outside of the US are considered Non-Resident Duties Unpaid (NRDUP) and may be subject to additional duties and taxes and fees from customs in the destination country. The recipient is liable for all import duties, customs and taxes and fees charged by the destination country. Payment is necessary to release the order from customs on arrival. If a shipment is held in Customs or returned to us due to customer refusal, the cost of shipping + all other fees incurred by Perfumies will be debited from the customer's refund.
If you have any questions about our shipping & refund policies, please contact us.